At MayaPleasure, we are committed to delivering superior-quality intimate wellness products with the utmost discretion and professionalism. Due to the personal and hygienic nature of our products, we maintain a strict return and refund policy to ensure safety and customer confidence.

1. Non-Returnable Items

All orders are final sale. For health and hygiene reasons, returns or exchanges are not accepted on any opened, used, or sealed products. Please ensure your order is accurate before checkout.

2. Defective or Damaged Products

We stand behind the quality of our products. In the rare event you receive an item that is defective, damaged, or incorrect:

  • Notify us within 48 hours of delivery.
  • Send a clear image or video of the defect along with your order number to support@mayapleasure.in.
  • Upon verification, we will offer a replacement at no additional cost or issue a full refund.

3. Order Cancellations

  • Orders may be cancelled within 2 hours of placement, provided they have not yet been shipped.
  • To cancel an order, contact us promptly at support@mayapleasure.in with your order number and the subject line: “Order Cancellation Request”.

4. Refund Process

If eligible for a refund:

  • The amount will be credited to the original payment method within 5–7 business days after approval.
  • Original shipping fees, if any, are non-refundable except in the case of defective or incorrect items.

5. Exceptions & Clarifications

  • Products marked as “final sale”, “non-returnable”, or purchased during promotions are not eligible for refunds unless defective.
  • We reserve the right to refuse any refund that does not meet the conditions listed above.

6. Need Help?

Our team is here to assist you discreetly and professionally:

Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM IST

Email: support@mayapleasure.in